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Integrated customer service QA

Improve service quality and provide real-time feedback without leaving your Zendesk. Free of charge.

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2 min out-of-the-box install & full integration into

80+ ratings on

Start today for FREE,

no credit card required

Rate tickets based on the quality criteria you define

Leave notes to provide real-time feedback and coaching


Evaluate QA ratings at a glance

Exceed your customer expectations

Improve your service quality by 11% after 3 months

Make feedback process systematic

Easily integrate Quality Assurance into your Zendesk routine

Take a custom approach for your team

Define the rating criteria and customise them for your team 

Team Scorecard saves me 3-4 hours every week on metrics analysis. Now I can spend this time improving my second line team’s operational processes 

Ingmar Lodewijk
Quality Officer at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy
Operations Manager at

Ready to boost your Customer Service?