Upgrade quality, not quantity
Empower agents for great customer service
Kaizo helps you evaluate and improve
your team's performance with real-
time insights, QA, and gamification
2 min out-of-the-box install & full integration into 
70+ ratings on
marketplace
Start today for FREE, no
credit card required
Run all customer support operations in one place
Quality Assurance
Improve service quality with advanced QA integrated into your processes
Scorecards
Analyse performance with real-time agent & team metrics, dashboards and trends
Performance Coaching Capture coachable moments and drive successful outcomes for your team with gamification
Missions
Motivate agents to reach goals, gain new skills, improve overall performance, and celebrate success
Boosting performance for 10k agents globally
Kaizo for Heads
of Support
Empower continuous department growth and lower operating costs
Kaizo for Team Leads & Ops Managers
Enable your agents by simplifying their workflows
Kaizo for Agents & CS Representatives
Provide great customer experiences and take control of your performance
“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success. ”
— Pamela DelahuntSenior Manager of Customer Care at Foot Locker Europe 
"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."
Noreen McDaidCustomer Service Manager at END. 
"We have been working with Kaizo for about 6 months now. For me, the most important thing is that our feedback is always taken into consideration and adjustments are often made right after reviewing the requests. All in all a great app!"
Petra HagemanFormer Head of Customer Service at tripaneer 
"With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%. Highly recommend for any teams looking to take their support to the next level."
Daniela HealyOperations Manager at CreditRepairCloud 
Previous
Next
Cut Resolution Time by 75%
- Track your preferred KPIs and metrics in real time
- Develop benchmarks and service quality standards
- Provide regular feedback and empower agents for continuous growth
Boost your service quality by 11% in the first 3 months
- Utilize real-time data to track performance
- Analyze insights and customer interactions
- Give agents actionable advice on where they can improve
Build goal-driven teams
- Put your agents on a Mission to reach higher performance outcomes
- Leverage gamification and learning opportunities to help your agents gain new skills
- Nurture a culture of transparency and ownership
Save 4-8 hours on reporting each week
- Forget about spreadsheets
- Simplify and automate reporting processes
- Get all your data united in one platform
