Support quality, written down.

Our first Agent of the Month- (Hope) Nadezhda Zubova from Miro shows how supporting agents improves well-being and therefore performance.

Nick Chong, Head of Global Support & Services at Zoom, explains why he thinks cusotmer support is the best place to start a career.

The twentieth episode of Support Heroes by Kaizo featured Dorien de Vreede- Head of Customer Support at bloomon.

Pam Dodrill- Vice President of Customer Support and Success at Zapier, shares top tier strategies for customer support and success.

Brittany, a manager new to remote teamwork, exchanges lessons learned with our first returning guest, Charlotte, a long-time remote manager.

In this episode, Aprill Allen and Damian Reed share their experience building and applying knowledge management in support.

We review the impact of 2020 on the customer support industry and the significant role Kaizo played in changing the game for good.

The sixteenth release of Support Heroes by Kaizo featured Chelsea Baker- on how to be a confident support leader.

The fifteenth release of Support Heroes by Kaizo featured Charlotte Ward- Head of Support at Snowplow regarding graduation into leadership.

In the fourteenth release of Support Heroes by Kaizo Kaitlin Pettersen- Senior Director of Customer Support at Intercom talks about conversational support.

The thirteenth release of Support Heroes by Kaizo featured Matt dale- VP of Customer Support at Illuminate Education.

The twelfth release of Support Heroes by Kaizo featured Raúl Garreta- Co-Founder & CEO at MonkeyLearn on the topic of AI tools in support.