Auto QA: Every ticket, every time, rated automatically

Use Kaizo’s Auto QA to maximize rating efficiency without increasing headcount. Set your quality standards to kick-off the ratings and take full control of the process!

70,000+ users worldwide. Join now.

Onboard Samurai on quality standards

->Provide details on how Auto QA should align with existing company policies
->Prompt-engineer our GPT model to capture nuanced aspects of customer support interactions
-> Set guidelines for when and how language should be used, ensuring consistency with your brand image

Automatically rate complex criteria

-> Go beyond soft skills to rate procedure-based criteria specific for your business
-> Leverage Auto QA to rate up to 100% of tickets using your specified prompts
-> Ensure seamless integration with established procedures and workflows

Give agents automated feedback

-> Enable Samurai to provide agents with automated feedback on their performance
-> Encourage team-wide engagement with insights for collective learning and enhancement
-> Gain a 360-degree view of agent performance through Auto QA.

“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”

"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."

"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"

"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"

"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"