2024 Customer Service Statistics Report

To help you remain on top of everything, we’re digging into the most impactful customer service statistics that are bound to make 2024 a more challenging, yet exciting year.

These stats are organized according to the most popular trends and insights you’re likely to bump into, starting with popular technology innovation updates. Towards the end of our rundown, we’re also looking at what’s likely to influence customers as well as agent performance in 2024.

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“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”

"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."

"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"

"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"

"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"