Match your plan to your team.
Every plan scores 100% of your conversations. What changes is how much of the analysis, coaching and customisation comes with it.
Demo runs on your own conversations
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Insight
1–25 seats
For teams who want to cut operational waste and build a quality standard that holds up.
Includes:
- AutoPilot QA on every conversation
- Performance metrics and dashboards
- AI summaries and on-demand transcription
- Coaching
- Ready-to-use QA scorecard
- 10 custom automated criteria
- Gamification and missions
- Assignments, calibration and challenges
- Most chosen
Intelligence
26+ seats
For teams where QA has to run itself, and the insight has to reach the people making decisions.
Everything in Insight, plus:
- AI coaching cards
- Optimal AI model per capability
- 25 custom automated QA criteria
- Automated BI exports
- Extended AI insights
- Dedicated CSM and account manager
- Annual business reviews
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Enterprise
Unlimited seats
For teams who need Kaizo shaped around their own standards, tools and data policy.
Everything in Intelligence, plus:
- Third-party integrations
- Custom dashboards and data filtering
- Custom data retention and storage location
- 50 custom automated QA criteria
- White-glove onboarding and AI workshops
- Enterprise support SLAs
- Audit logs
- Influence over the product roadmap
All plans are billed per seat. Pricing scales with team size. Talk to us for an exact quote.
What every plan gives you
Smart QA workflows with AI summaries and transcription save hours of review time, while performance dashboards surface what a sample would have missed. Coaching opportunities and risks appear the moment they happen, and gamification turns quality into something the team engages with rather than endures.
Where the plans differ
On Intelligence and Enterprise, QA runs itself. AutoPilot evaluates every conversation while your team works on strategy, coaching cards surface opportunities as they appear, and extended insights reveal root causes across the whole operation rather than the slice you had time to read. Enterprise adds the customisation: your criteria, your dashboards, your data policy, your integrations.
Teams already on Kaizo
What teams get back
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50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
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75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Frequently asked questions
Why is there no price on this page?
Because seat count and ticket volume change the number enough that a headline price would mislead you. A short call gets you an exact quote rather than a range.
Is there a free trial?
We run a demo against a sample of your own conversations instead. You see Kaizo scoring your real tickets against your real standards, which tells you more than a sandbox would.
What counts as a seat?
Anyone who needs to log in: agents being reviewed, reviewers, and managers. Pricing scales with the team, so talk to us if your structure is unusual.
Can we change plans later?
Yes. Teams commonly start on Insight and move to Intelligence once QA is running unattended and they want the coaching and export capabilities.
What is included in onboarding?
Every plan includes help building your rubric and connecting your helpdesk. Enterprise adds white-glove onboarding and hands-on AI workshops for your team.
Get an exact number
Tell us your team size and helpdesk, and we will come back with a quote and a demo running on your own conversations.
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