Nurture talent to achieve support excellence
Drive performance success through targeted coaching. Engage in real-time communication with your agents, guiding them towards improvement.
70,000+ users worldwide. Join now.
Communicate with agents in real time
-> Instantly communicate with agents, providing them with clear explanations and guidance for performance improvement
-> Streamline task management by setting up and assigning tasks with due dates, ensuring efficient workflow.
-> Consolidate all relevant tickets in one centralised location, allowing for easy access and reference during communication.
Build a coaching culture
-> Schedule regular check-ins with Kaizo’s 1:1 meeting cards.
-> Tailor your coaching approach to focus on specific results or summarize monthly performance with ease.
-> Stay informed and foster collaboration with instant notifications about Coaching Cards
Track your agents’ progress
-> Track progress and provide corrective guidance when needed, empowering agents for continuous improvement
-> Discuss results and recognize agents for their efforts, cultivating a positive and supportive environment
-> Monitor agent progress and check off completed tasks for streamlined collaboration and progress tracking.