Looking to replace Playvox? Meet Kaizo!
With AI that scales your QA ticket coverage from 2-5% to 99%, Kaizo is your next-level Playvox alternative with a proven history of improving agent performance and engagement.
70,000+ users worldwide. Join now.
Features
Zendesk & Salesforce full integration
Auto QA: tickets fully rated by AI
Call Transcriptions & Summaries (50+ languages)
AI Conversation Summary (50+ languages)
QA Insights and Root Cause Analysis
Real-time performance data on 35+ metrics
QA rating in Zendesk ticket view
Multi-level reporting
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AI-powered Quality Assurance
100% of tickets rated
-> Auto QA rate 100% of tickets in real time
-> Sort tickets by Sentiment & Empathy levels
-> Analyze root causes to instantly detect issues
-> Skim GPT-generated conversation summaries
-> AI-filter tickets by any criteria you need
Real-time Performance Insights
Minimal metric analysis time
-> Review performance drill-ins to spot issues fast
-> Easily detect underperformers and plan coaching
-> Quickly compare team vs individual outcomes
-> Create accurate reports in a few clicks
Performance Coaching
Agents trained for success
-> Pinpoint root causes of negative results
-> Build data-driven improvement roadmaps
-> Develop a continuous feedback loop using AI
-> Tell your team where, why, and how to improve
-> Take full control of the coaching cycle
Agent Motivation
Peak performance at all times
-> Easily keep agents engaged with gamification
-> Motivate agents with AI-generated goals
-> Celebrate successes and give out in-app rewards
-> Build and manage an engaged workforce