QA will never be a problem again
Enjoy full Quality Assurance support with AI ticket analysis, automated insights, and ticket summaries. No experience needed to start.
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Fully control the ticket funnel
-> Filter tickets by sentiment to spot positive/negative conversations and uncover the root causes behind negative agent ratings.
-> Skim through GPT-generated summaries and sort conversations based on tags, channels, and metrics you need to focus on.
-> Prioritize critical conversations for targeted improvements and exceptional service.
Pull all data into one dashboard
-> Instantly access individual and team support quality levels for timely decision-making.
-> Eliminate call listening by looking at call summaries & conversation sentiments.
-> Export all data in CSV and do reporting your way.
Build 100% customizable QA
-> Define and evaluate quality based on your own standards and goals.
-> Set your own IQS targets, parameters, and metrics to prioritise what matters most.
-> Choose how many weekly QA ratings you need completed and ensure quality evaluation directly supports your organisational objectives.
See key data directly in Zendesk
-> Rate tickets directly within Zendesk to save time and avoid tab jumping.
-> Communicate with agents in real time and give them feedback about supported tickets on the spot.
-> Alert agents to critical mistakes early on and accelerate performance progress.