Due to popular demand, Kaizo is now on Salesforce!
Be among the trailblazers using Kaizo on Salesforce.
Big teams, big management, bigger impact with Kaizo by your side!
70,000+ users worldwide. Join now.
AI-powered Quality Assurance
Reach 100% coverage
-> Rate all tickets in real time with Auto QA
-> Organize tickets by Sentiment & Empathy levels
-> Swiftly detect issues by analyzing root causes
-> Review GPT-generated conversation summaries
-> Filter tickets effortlessly using AI-based criteria
Real-time Performance Insights
Minimize metric analysis time
-> Check performance drill-ins for rapid issue detection
-> Pinpoint underperformers and strategize coaching
-> Swiftly compare team and individual outcomes
-> Generate precise reports with just a few clicks
Performance Coaching
Point agents in the right direction
-> Identify root causes behind negative results
-> Build improvement roadmaps based on data insights
-> Foster a continuous feedback loop powered by AI
-> Guide your team towards improvement
-> Gain complete control over the coaching cycle
Agent Motivation
Reach peak performance
-> Drive agent engagement with gamification
-> Use AI-generated goals to motivate agents
-> Celebrate achievements and offer in-app rewards
-> Cultivate a dynamic and committed workforce