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Virtual Meetups

Learn how customer service leaders play their support game and build winning strategies to drive success.

coaching agents for better performance

VIDEO: How to coach agents for better performance outcomes with Loom, END., and Trading 212

February 25, 2022

webinar developing agents' careers amid the pandemic

VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

December 20, 2021

webinar supporting agents in a hybrid work environment

VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

December 13, 2021

forecasting support team capacity

VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

November 30, 2021

fighting backlog with Miro & Picnic

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

July 8, 2020

Scaling in-house & outsourced customer support

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

June 18, 2020

Building a career in customer support

Building a career in customer support with MOVO, Gamehouse & Keller Williams

May 28, 2020

Product feedback loop: Swapfiets & Revolut

VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

May 5, 2020