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Empower your agents to improve their skills, achieve weekly missions, and have some fun while doing it
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Use a sidekick to save your time and keep your team focused
Improve your agents' productivity and let us guide them towards better results with AI
Get an instant, detailed overview of your team's performance without leaving Zendesk
Kaizo translates complex metrics into clear skill missions based on quality, speed and productivity
Allow agents to proactively achieve their personal missions and track their own performance
Build excitement with personal avatars that level up as agents’ skills develop
Use team engagement dashboard to align the goals and keep up the team spirit, even while working remotely
Allow your agents to challenge negative customer reviews that are out of their control
Team Scorecard saves me 3-4 hours every week on metrics analysis. Now I can spend this time improving my second line team’s operational processes
When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting
With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.
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