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Skill building with gamification & AI

Empower your agents to improve their skills, achieve weekly missions, and have some fun while doing it

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2 min out-of-the-box install & full integration into

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Turn your agents into performance heroes!

Save hours of your time

Use a sidekick to save your time and keep your team focused

Pilot your team's development

Improve your agents' productivity and let us guide them towards better results with AI

Enjoy in-game experience

Get an instant, detailed overview of your team's performance without leaving Zendesk

Ready to take your customer support to the next level?


Empower your agents to improve their skills

Kaizo translates complex metrics into clear skill missions based on quality, speed and productivity

Achieve KPIs with weekly missions

Allow agents to proactively achieve their personal missions and track their own performance

Recognize the achievements

Build excitement with personal avatars that level up as agents’ skills develop

Boost team spirit

Use team engagement dashboard to align the goals and keep up the team spirit, even while working remotely

Give your agents the gift of fair evaluation

Allow your agents to challenge negative customer reviews that are out of their control

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Team Scorecard saves me 3-4 hours every week on metrics analysis. Now I can spend this time improving my second line team’s operational processes 

Ingmar Lodewijk
Quality Officer at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy
Operations Manager at

Turn your agents into performance heroes!