The customer support blog

Expert advice, proven techniques, and inspiring
stories for high-performing support teams

VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

December 13, 2021

How to improve employee retention in your customer support [Infographic]

December 8, 2021

VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

November 30, 2021

The importance of customer satisfaction (+ stats to prove it)

November 2, 2021

How ActiveCampaign revolutionizes customer experience

October 27, 2021

How Kaizo leverages gamification to drive team productivity

October 18, 2021

The road to remote customer service excellence with Shopify’s DoS

July 20, 2021

How Zendesk evolves customer service with change management

July 14, 2021

How Hugo skyrocketed their CSAT with live video support

July 7, 2021

Customer service best practices in the insurance industry

June 30, 2021

How to make an acquisition in customer service successful

June 24, 2021

The power of support ticket classification and how to get started

June 16, 2021