The customer support blog

Expert advice, proven techniques, and inspiring
stories for high-performing support teams

Why empathy unlocks great customer service

March 18, 2022

How to improve your customer service process

March 18, 2022

Customer Service Efficiency: E-Commerce Guide + Tips from Industry Leaders

March 7, 2022

VIDEO: How to coach agents for better performance outcomes with Loom, END., and Trading 212

February 25, 2022

How to build a coaching culture

February 23, 2022

How to improve call center agent performance through coaching

February 11, 2022

15 essential strategies to improve customer service performance in 2022

February 3, 2022

How END. built their best support team ever with Kaizo

January 28, 2022

How Marley Spoon efficiently scaled their multinational operations with Kaizo

January 15, 2022

17 unique ways to improve quality assurance in a call center in 2022

January 14, 2022

Kaizo guide to coaching teams for better performance outcomes

December 21, 2021

VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

December 20, 2021