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The customer support blog

Expert advice, proven techniques, and inspiring
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Zendesk integrations: Best tools for large support teams in 2023

May 11, 2023

How to lead the pack: Best practices from customer service leadership experts

April 11, 2023

Big teams, bigger impact: 7 strategies for successfully scaling customer support

April 7, 2023

What’s new in call center management in 2023? -Trends and predictions

March 31, 2023

5 best solutions to customer service challenges in big support teams 

March 22, 2023

Customer experience metrics to watch in 2023 (+ How to calculate them)

March 15, 2023

A complete guide to effectively managing remote agents

March 9, 2023

12 simple strategies to improve your customer satisfaction (CSAT)

March 6, 2023

The Excel Trap: How to avoid inefficiency in agent management

February 16, 2023

The service culture of tomorrow — are you doing it right?

February 14, 2023

Customer operations: support your support for happy customers

February 14, 2023

What is the purpose of quality assurance in a call center?

February 13, 2023
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