The customer support blog

Expert advice, proven techniques, and inspiring
stories for high-performing support teams

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

August 4, 2020

Operational efficiency: The ultimate guide for E-commerce support managers

July 21, 2020

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

July 8, 2020

How Kaizo can help keep your service levels high during peak times & fight backlog

July 5, 2020

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

June 18, 2020

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

June 17, 2020

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

June 15, 2020

Why customer support agents need to set their own goals

June 10, 2020

Building a career in customer support with MOVO, Gamehouse & Keller Williams

May 28, 2020

How Kaizo can help you develop a successful career in customer support

May 27, 2020

7 Zendesk Marketplace apps to boost your customer service performance

May 25, 2020

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

May 18, 2020