The customer support blog

Expert advice, proven techniques, and inspiring
stories for high-performing support teams

Top 5 Zendesk QA (Klaus) alternatives to consider for better QA and agent engagement

September 12, 2024

Q2 2024 Highlight: AI Coaching for personalized, scalable feedback

July 12, 2024

5 best Playvox alternatives compared in 2024

June 19, 2024

5 best MaestroQA alternatives: A comparative analysis

June 19, 2024

How EverHelp scaled QA by 270% with Kaizo’s AI

May 27, 2024

Comparing quality assurance vs. quality control in customer service

May 16, 2024

9 essential customer success tools for every (large) team in 2024

April 30, 2024

Top 5 Level AI alternatives to match your CS needs

April 29, 2024

10 eCommerce tools to scale your business in 2024

April 25, 2024

Top 5 Balto alternatives that will help with all your use cases

April 12, 2024

Kaizo vs Balto: Which one is best for assisting your entire QA team?

April 9, 2024

Kaizo vs Observe.AI: The battle of AI in customer support

April 8, 2024